I had the absolute worst experience at American Pediatric Dental Group in Pembroke Pines FL. From the moment we walked in, it was a nightmare. The waiting area was filthy, with toys scattered everywhere and visibly dirty surfaces. We had an appointment scheduled, but we ended up waiting for over an hour past our scheduled time without any explanation or apology.
The staff were incredibly rude and unprofessional. The receptionist was more interested in her phone than helping us, and when I asked for an update on our wait time, she snapped at me. The dental assistants were equally unpleasant, showing no patience or kindness towards my anxious child. It was clear they had no experience dealing with children, let alone making them feel comfortable.
When we finally saw the dentist, it was a disaster. Dr. Roula Yazaji was brusque and dismissive, showing no empathy or understanding. My child was terrified, and instead of trying to calm them down, the dentist just rushed through the exam, barely explaining what he was doing. To top it all off, the equipment looked outdated, and the overall hygiene of the place was questionable at best.
We left with my child in tears and a hefty bill that didn't even match the poor service we received, when at first, we were told that UHC was accepted. I would never recommend American Pediatric Dental Group in Pembroke Pines FL to anyone. It's clear they have no idea how to handle pediatric patients, and their lack of professionalism and cleanliness is appalling. Avoid this place at all costs!
