I was one of unfortunate patients of Dr. Ian Erwood from the Unionville Gate Family Dentists as he performed osseous graft and sinus lift in Feb. 2018. At the consultation before the procedure he neglected to tell me that he would not submit a predetermination of insurance benefits before the surgery, so that I know early enough if the procedure is covered. He had not discussed any details of the coverage paperwork. He also refused to consider my opinion on prophylactic antibiotic use for my specific case and prescribed 2 types of antibiotics, corticosteroids and OTC anti-inflammatory drug none of which I ended up using. He was quite rough during the surgery and rushed through it; the shots were very painful. His assistant had teared left corner of my lips while holding it during the surgery.
As the insurance rejected the claim for sinus lift, they preapproved coverage for osseous graft to 100%. Since Dr. Erwood failed to include osseous graft into the claim I ended up paying thousands for the procedure. During the post-operative consultation he lied to me that osseous graft charge was a discount which had never been documented as such or discussed with me prior to the surgery. It also had not been mentioned in the claim even though he performed it. If it had or I was made aware of the full amount including the graft and available options I would not have agreed to be his patient in the first place and would find a professional and competent dentist instead.
Needless to say, this was my first and last experience with him and none of my friends or family will ever be visiting his office.
