How A Well-Designed Waiting Room Can Transform The Patient Experience

September 09, 2021


How A Well-Designed Waiting Room Can Transform The Patient Experience
Architectural plan drawing

Your surroundings can have a big influence on your thoughts and feelings. This is because our brains process the world around us using a part of the brain called the reticular activating system. It sends information from our eyes to an area of the brain called the amygdala that controls emotions, moods, attention span, and motivation. In turn, this tells your body how to react - whether it's to be happy or sad.


All of this is even more true when emotions are heightened. This is why it's important to focus on what you want your patients to feel when they walk into your office. The goal is to make them feel as relaxed and at ease as possible, especially if it's their first visit.


1. Promotes Calm And Comfort


Going to the doctor is almost always a stressful experience. Even if the condition isn't serious, there's still something to worry about. This is why it's important for your office to initiate an environment of calmness and serenity from the moment they walk in the door.


That means creating an atmosphere that feels comfortable and inviting. It should also be well lit and easy to navigate, so they don't get lost or feel discouraged in any way!


A patient that feels at ease while they wait to see the doctor will be more relaxed while they discuss their health. This can help you get better results during treatment, as well as boost the patient's confidence in your practice.


2. Enforces Trust


When a patient walks into a waiting room that looks professional, clean, and well-organized, it tells them you're the type of doctor they can trust. In fact, it can actually make them feel more comfortable about their condition even before they meet with you.


It's important that everything is clean, of course, but it's equally important that the place doesn't feel too sterile. After all, that can still put people on edge. You might want to look at some hospital waiting room ideas in order to achieve the perfect look. Strive for something that will put the patient at ease while still maintaining a professional appearance.


In addition to making patients feel comfortable, your waiting room should make them feel valued. From the layout and decor to how they're treated by your staff, strive to create an office that makes people feel like they matter.

 

3. Encourages Better Communication


Having an environment that's more comfortable makes patients feel less intimidated when talking to you about their condition. This is why it's important for them to trust your office in the first place - because your waiting room has created an atmosphere of openness and connection.
By making a patient feel more at ease, they will be better able to communicate with you regarding their condition. This means that they'll be more open about the specifics so you can get all of the details you need right away. It also means they're much more likely to follow through on any recommended treatment!


This is incredibly important since it can help you avoid misdiagnosis and get better results during treatment. By improving communication, you can even save the patient's life in some cases!


4. Increases Satisfaction


Any doctor knows that one of the most important factors to a successful treatment is patient satisfaction. In fact, this may actually be the most important if you want repeat business and referrals from your patients!


In order to get satisfied patients, it's necessary for you to create an environment where they feel at ease and have the best possible experience. This may be different for each patient depending on factors like their age or culture, but it's still important to try and accommodate as many needs as you can.


Alternatively, if you're focus is on a specific group of people, like children, for example, you might want to shift your decor to suit their needs. It’s important to find the right balance in this case as well so that the environment doesn’t become too overwhelming.


5. Improves Retention Rates


Patients who feel satisfied with their experience are much more likely to return than those who don't. This is why it's important to focus on creating an environment where they feel comfortable discussing their treatment and overall health.


While this is an obvious benefit to your practice, it is also excellent for your patients. Having a doctor that is well aware of your medical history is invaluable. By having your patients return for future appointments, you develop a long-term rapport that can lead to better results.
It's incredibly rewarding to help a patient overcome a medical condition, but it's important to remember that there's more to building lasting relationships with your patients than curing their ailments. In fact, the better their experience is from the very beginning, the easier they'll be to work with from now on!


By transforming their experience from a stressful one to an enjoyable one, you'll be improving the patient's overall health and happiness. Sometimes, we might think of interior decorating as superficial, but we’ve only just scratched the surface when it comes to the benefits patients gain from this. No matter what style you choose to go for, the most important thing you can do is show that you care, and that will guarantee a great experience for your patients.

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